Desk Collection Modul Desk Collection merupakan salah satu Short Course yang diterbitkan oleh PT Satu Enam Delapan Solusi (168Solution) yang diperuntukan bagi Contact Center/Call Center profesional agar dapat memahami Pengetahuan Dasar Collection dan mengimplementasikan Proses Desk Collection secara tepat. Kursus ini memberikan pengetahuan bagi para Desk Collection tentang bagaimana peran dan tugas mereka dalam menangani debitur […]


Public Training Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources. 168Solution is providing training that open for public with various topics and related to services & quality for Contact Center Professional Practitioners. In-house Training Now-days companies are aware of the needs of training as an effective […]


We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners to successfully handle the challenges of current and future Contact Center. At this moment, in Indonesia, 168Solution supporting the CCIC endorsed by ContactCenterWorld certification. ContactCenterWorld Best Practice is the most advanced certification released by ContactCenterWorld and are being […]

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