Professional Trainer Call Center Training Certification Jakarta

60-7-% of operational costs Contact Center come from personnel costs. Moreover, this cost increase due to the increase in staffing growth, coupled with a turnover number that is quite high, it is certain that the personnel cost will be higher. To reduce operating cost, many Contact Center chose to do training “soft skills” internally by means of internal trainers as well. So, companies need to set up a reliable trainer, who has comprehensive knowledge ranging from soft skills, hard skill also technical operations management Contact Center. Besides, it still requires the necessary knowledge and skills in the preparation, how to bring the material interesting and effectively, also how to conduct training evaluations.

For those who are assigned as Contact Center Trainer, no matter what their experience level, definitely need to upgrade their knowledge and sharpen their skills as a “Professional Contact Center Trainer”. Therefore 168solution as a company that has the expertise and experience in Contact Center Consulting and Training, encourage you to attend a certified training program of Contact Center Indonesia Certification (CCIC) Professional Trainer. we design the certified training program with international standards supported by ContactCenterWorld to increase your understanding of the challenges skill, and competencies required to successfully become a “Professional Contact Center Trainer”.

Training Objective

Participants are able to plan and develop an effective training program, though:

  • Understanding the operational environment in Contact Center
  • Ability to analyze training needs
  • Skilled in the use of various methods of training
  • Skilled in delivering training material in an interactive atmosphere, fun and appropriate training needs

Learning Materials

  • Trainer roles inContact Center
  • Training Need Analysis
  • Adult learning concept
  • Soft skill, hard skill and technical operation management competency concept in Contact Center
  • Competencies and skill verification in Contact Center
  • Multimedia and technology roles in Contac Center Training
  • Training Delivery
  • Training Evaluation

Should Attend

  • HR/Trainer Contact Center function (manager, supervisor and/or staff)
  • Mid managerial of Contact Center (manager, supervisor and/or team leader)
  • All management roles in Contact Center


  • 2 Days Training 
  • Time : 09:00 – 17:00 WIB


For further information and investment fee, please contact :

Sugi Yanti

Contact : (+62) 21 7293311 or (+62) 838 98888 168

Email :

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