Contact Center Indonesia Certification Human Resource Professional

Contact Center Indonesia Certification (CCIC) Hr Professional training will empower you to raise your capacity, skill, knowledge, and expertise on how to manage your contact center personnel in nowadays digital platform and multi-channel service, also anticipate the more complexity of customer behavior and local government regulation. the CCIC training series is designed with international standard […]

E-Learning

  Desk Collection Modul Desk Collection merupakan salah satu Short Course yang diterbitkan oleh PT Satu Enam Delapan Solusi (168Solution) yang diperuntukan bagi Contact Center/Call Center profesional agar dapat memahami Pengetahuan Dasar Collection dan mengimplementasikan Proses Desk Collection secara tepat. Kursus ini memberikan pengetahuan bagi para Desk Collection tentang bagaimana peran dan tugas mereka dalam menangani debitur […]

Training

Public Training Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources. 168Solution is providing training that open for public with various topics and related to services & quality for Contact Center Professional Practitioners. In-house Training Now-days companies are aware of the needs of training as an effective […]

Certification

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners to successfully handle the challenges of current and future Contact Center. At this moment, in Indonesia, 168Solution supporting the CCIC endorsed by ContactCenterWorld certification. ContactCenterWorld Best Practice is the most advanced certification released by ContactCenterWorld and are being […]

Motivasi Bekerja Teamwork

Menjatuhkan pilihan pada kerja tim atau sendiri ada konsekuensi plus minusnya. Plusnya kerja tim itu bakal mudah mencari solusi ketika berhadapan dengan masalah besar. Minusnya, justru masalah ada di tiap kepala anggota tim yang punya pemikiran beda-beda. Bila tak juga diatasi, perbedaan itu jadi sumber perpecahan. Lain halnya jika kerja sendiri. Praktis mengandalkan isi kepalanya […]

Solid Team Work

Membentuk suatu tim kerja yang solid (Solid Team Work) memang bukan perkara yang mudah, karena setiap orang dengan talenta yang berbeda dan disatukan dalam sebuah tim memerlukan sebuah proses penyatuan yang memerlukan kesamaan tujuan atas terbentuknya tim itu. Memang idealnya kita menerapkan sasaran dari awal dan membuatnya menjadi sasaran-sasaran tim yang lebih spesifik dalam sebuah […]

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